How to Refund a Payment

A refund means returning money to a supplier for any purpose. For example, if you want to return a product, cancel a service, were overcharged, or for any purpose, you can use this option for refund payment. 

There are three options available on the left side of the unallocated payment table: Allocate | Refund | Split. If you want to add supplier refund information. 

Click on the refund option.

A new page opens on the front of your screen. This page allows you to enter refund payment details. 

• First select supplier name, e.g., ABC Tower LLC. 

• Click and select a bank account from which money comes out. E.g., ABC Bank

• “Enter date received cash” means on which date you received cash, e.g., 11/13/2025. 

• “Enter refund bank date” means on which date the payment has been refunded to the buyer. e.g., 11/17/2025 

• Click and choose the payment method from which method you are using to refund the amount. e.g., bank transfer, online payment, check, etc.

• Click and enter the supplier bank account where you send the refund money. E.g., ABC Tower LLC 01000000. 

• Enter the refund amount, which means the amount that is going to be refunded to the buyer. e.g., AED 500 

• Enter the currency in which you made payment. E.g., AED 

• Enter the transaction ID provided by the bank mentioned on the purchase. E.g., ABCD-1234. 

• Enter a short description in it. E.g., the AED 500 amount has been refunded to the supplier on 11/17/2025. 

• Click on the save button. 

• After successfully entering refund information, a new refund payment will be displayed on the refunded table of the supplier unallocated payments section. 

• In this way, you can create unallocated payments through the purchase section.