Credit Notes/Sales Return

A credit note is a document a seller issues to a customer because of a return of sale, due to a mistake or due to an overcharge. E.g., goods returned by the customer, overbilling or incorrect invoice, or damaged or defective goods. Also, it reduces sales and reduces account receivables. 

A sales return happens when a customer returns goods, they bought from you. 

Location 

First go to the navigation bar. After clicking on it, it shows you different modules such as money, resources, customers, etc. Click on the drop-down icon. It shows you subsections such as invoice, quotes, walk-in, unallocated receipts, and credit notes/sales returns.